Frequently Asked Questions
What is a maternity nurse?
A maternity nurse is a specialist postnatal care giver, who is able to help support and guide new parents in their own home. Our experienced maternity nurses have relevant qualifications, skills and experience in caring for newborn babies. Some of our maternity nurses may have originated from a medical background, such as a midwife or paediatric nurse. Other maternity nurses may have an educational background, such as a nursery nurse teacher. Alternatively our maternity nurses may be an experienced nanny, who have undertaken additional training courses, such as the maternity nurse course.
What is the role of a maternity nurse?
A maternity nurse helps new mothers in all aspects of caring for their newborn babies, some of those duties can include:
Maternity nurses can provide a routine to ensure that your baby is effectively feeding and sleeping
Provide information and guidance with infant feeding (whether breast, formula or mixed feeding)
Practical help with care of your baby (feeding, winding, nappy changing, bathing, dressing/ undressing, settling to sleep
Accompanying mums to appointments (hospital, GP, baby activities etc.)
Responsible for nursery duties (baby's laundry, sterilising bottles and equipment, keeping nursery clean and tidy)
Helping to involve siblings with your new baby
Listening and encouragement for both parents with respect to the care of their new baby
Why choose Maternity Mum to find a maternity nurse?
Maternity Mum is the winner for the "Best Maternity Nurse Agency 2020" by the UK Enterprise Awards. One of the most important values which we adhere to, is that each client is unique and no situation is the same. Parents have different styles of parenting and different routines and schedules they set, which is why the maternity nurses need to be able to adapt to all of this. There are also health issues that need to be taken into consideration, such as postnatal depression. In order to do this, Maternity Mum take into the account the needs of the client and carefully matches them with a maternity nurse with the right qualifications and experience. It is key that we provide the best possible service to every single one of their clients. Client satisfaction is something that is massively important to Maternity Mum, and the endless positive testimonials both on our website and on Facebook are proof that the service that we offer is an excellent one.
What makes our maternity nurses unique?
Our experienced maternity nurses all have an enhanced DBS, an up to date paediatric first aid, relevant qualifications and experience and their references verified. We encourage our maternity nurses to engage with the agency by asking to hear their opinions, and making them feel like a valued part of the organisation. There is resource page on our website which gives all our maternity nurses access to information that they need to continue their own education and development. Here they can find various topics covered including, CPD opportunities, insurance and DBS information as well as other useful reading materials. This platform provides our maternity nurses with opportunities to better themselves, something which is great benefit to both the agency as a whole as well as the clients that provide care for.
How long shall I book.a maternity nurse for?
The length of bookings differs depending on your personal circumstances. Some parents may choose a welcome home package. Hiring a maternity nurse for one week to help settle the baby into family life at home. Other parents request a long term maternity nurse to cover up to 6 months. If you would like your baby sleeping better during the night and in a lovely routine during the day. We would recommend booking a maternity nurse for 6 to 12 weeks.
Can I book a Maternity Nurse to travel with us?
Yes we have experienced maternity nurses that often travel with families overseas for work trips or family vacations. There are many benefits to booking a travel maternity nurse including:
Reassurance to parents that your baby will be cared for by a qualified professional maternity nurse.
A helping hand, from the maternity nurse with travel to and from your destination.
Allow parents to have a holiday to rest and spend quality time together.
Reliable childcare for work/business commitments.
Babysitting service to allow parents to enjoy an evening meal.
When is the best time to book a maternity nurse?
It is always best to book your maternity nurse as soon as you possibly can. Our experienced maternity nurses are often booked many months in advance. However if your baby is already born, we have many experienced maternity nurses who will have availability.
What type of maternity nurse services can you provide?
New Starter Maternity Nurse
Overseas Maternity Nurse
Emergency Maternity Nurse
Travel Maternity Nurse
Specialist Maternity Nurse
Sleep Training Maternity Nurse Consultants
Breastfeeding Lactation Consultants
In other words, there is truly no area of maternity nurse care that we cannot help you with. Maternity Mum also offers consultancy services, both online and offline, for any issues regarding breastfeeding and sleep training.
How many maternity nurse profiles will I receive?
We will always endeavour to send you at lease three suitable maternity nurse profiles. However depending on your location and the availability of our maternity nurses, it is often more.
Does a maternity nurse need an enhanced DBS?
Yes all the maternity nurses registered with us at Maternity Mum will have an enhanced DBS. The Disclosure and Barring Service (DBS) was established in 2012 and carries out the functions previously undertaken by the Criminal Records Bureau (CRB). All of our maternity nurses hold an up to date enhanced DBS.
Can you help me interview potential maternity nurses?
Yes we realise that booking a maternity nurse is an important decision. We can advise you each step of the way, with a list of general questions and practical tips to help you during the interview process. Please read our maternity nurse interview process guide.
What if my baby arrives before my booking contract is due to start?
Most maternity nurses allow time in between contracts and if they have availability, maternity nurses are generally flexible and will be able to join you and your baby (speak to your maternity nurse directly). In the event that your baby does arrive earlier then expected and your chosen maternity nurse is unavailable then please get in touch. If you feel that you need a temporary maternity nurse until your chosen maternity nurse is able to start, we will endeavour to find you emergency cover, although this can not be guaranteed.
What if my baby arrives after my booking contract is due to start?
Maternity nurses usually charge 50% of their hourly, day or weekly fees as a retainer for the waiting time. Please discuss the retainer agreement directly with your maternity nurse. So as a general rule of thumb we usually advise parents to maybe book a maternity nurse maybe one week after the EDD. Often partners are on paternity leave and family members visit in the first few days. Many parents appreciate that quality family time together, before the maternity nurse joins the family.
What if I cancel my booking prior to the start of the contract?
If you cancel your booking prior to the start of your booking contract, no agency fees will be refunded and the maternity nurse will retain her non-refundable deposit. (Except in extenuating circumstances)
What if my maternity nurse cancels prior to the start of the booking contract?
If your maternity nurse cancels prior to the start of your booking contract please let us know asap. We will endeavour to find you a suitable replacement maternity nurse, obviously at no additional cost. In the unlikely event that we are unable to find you a suitable replacement maternity nurse, all agency fees paid will be fully reimbursed.
What if I want to extend my contract with my chosen maternity nurse?
If you want to extend the booking, please let us know and we can confirm if your maternity nurse has availability. If so a new invoice will be issued for the extended dates.
What if I want to terminate my contract earlier?
If you choose to terminate the contract early, no agency fees will be refunded and 50% of the remaining contract will be paid directly to the maternity nurse, or per the maternity nurse's contract, if the terms and conditions of the maternity nurse's contact is different.
How do I pay the agency fees?
Agency fees are to be made in pounds sterling by either bank transfer. Payment is due to be paid in full within 7 days of the date of the invoice, or before the booking commences, whichever is sooner.
How do I pay the maternity nurse fees?
The maternity nurse will advise you of her preferred payment method. But usually payment is made weekly by either cash or bank transfer, directly to the maternity nurse.
Do maternity nurses work over the weekend?
Most maternity nurses who have a family of their own tend to have weekends off, however there are some maternity nurses who chose to work weekends. Please ask your potential maternity nurse at the interview.
Do maternity nurses work over Christmas and Bank Holidays?
Many maternity nurses prefer time off over Christmas and bank holidays, however some maternity nurses will work over the Christmas period. Please note bank holiday and Christmas rates are 1.5 - 2 times the hourly or daily rate. If you are looking for cover over Christmas it is best to book as early as you possibly can.
Can my maternity nurse advise me on topics such as which products to buy?
Yes many maternity nurses have been working with babies for many years and will be able to advise you on the advantages of many products and services available.
Can my maternity nurse me help me organise the nursery?
Yes maternity nurses are experienced in organising the nursery, from the best positioning of the changing station and the cot. To ensuring that the nursery furniture is best placed for safety and practicality.